Assistance with heating bills from Progress Energy
Many families are struggling with paying their heating bills, and Progress Energy offers some programs that can help. If customers are experiencing problems with paying their heating bills, they strongly encourage those customers to contact the customer service center as early in the process as possible. They should call as soon as they are facing a hardship, and call before they miss payments. That will allow the Progress Energy representative to help them find ways to keep their heating bill current and, more importantly, keep from having their service disconnected.
Some of the resources and options offered by Progress Energy include the Energy Neighbor Fund. This is an assistance program for Progress Energy customers who need help with their heating bills. The fund will assist low to moderate income families and individuals pay for their home energy bills, regardless of their heating source. It will help people with high bills, and heating bills in particular. However, that being said, the customer doesn’t have to be electric heating customers to participate. All customers, regardless of the type of bill, may be eligible for aid. Apply early, as funding is limited.
The fund was created by both donations from customers, local businesses, and Progress Energy themselves. To date, the Energy Neighbor Fund has assisted almost 300,000 households across their service area since the program began.
That is not the only option for people though. There is also an Energy Crisis Assistance Plan available through county social services departments and local community action agencies. Contact these organizations directly to ask about programs they may offer.
Another option for Progress customers is to look into the utility’s equal payment plan. This plan will take the past year of customer usage and it then averages out the amount of those past bills so that bills don’t skyrocket during heavy usage periods.
However, once again, it is critical for people to contact the utility company as early as possible, before they are behind on their heating bills. Do this to explore all options and resources that may be available to you.